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Customer Service

SHIPPING
Please allow up to 5 business days for your order to be shipped. If you desire rush shipping, please email info@frezhdivision.com  to ensure availability BEFORE ordering.

CANCELLING
If you would like to cancel your order, please contact us IMMEDIATELY or within 36 hours at info@frezhdivision.com with:

  • Name on order
  • Transaction ID
  • Contact number

 

PAYMENT OPTIONS
We gladly accept all major credit cards, debit cards and PayPal.

REFUNDS/ EXCHANGES
We strive for perfection and quality, therefore, we do not accept refunds/exchanges after 10 business days.

In the event the return is due to defective merchandise, or wrong item shipped, please contact us immediately at info@frezhdivison.com for exchange. We WILL NOT accept any items that are not in the condition that you received them in or worn – must be new, unused condition with all tags.

Exchanges will not be accepted if:

  • The item has obviously been worn
  • The item smells of cologne, perfume, smoke, or any other odors
  • Stains, marks, burns, snags, or any other blemishes are visible
  • Alterations or modifications of any kind have been made

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