Customer Service
SHIPPING
Please allow up to 5-7 business days for your order to be shipped, some of the items/garments are actually made special per order. If you desire rush shipping, please email info@frezhdivision.com to ensure availability BEFORE ordering.
CANCELLING
If you would like to cancel your order, please contact us IMMEDIATELY or within 36 hours at info@frezhdivision.com with:
- Name on order
- Transaction ID
- Contact number
PAYMENT OPTIONS
We gladly accept all major credit cards, debit cards and PayPal.
REFUNDS/ EXCHANGES
We strive for perfection and quality, therefore, we do not accept refunds/exchanges after 10 business days.
In the event the return is due to defective merchandise, or wrong item shipped, please contact us immediately at info@frezhdivison.com for exchange. We WILL NOT accept any items that are not in the condition that you received them in or worn – must be new, unused condition with all tags.
Exchanges will not be accepted if:
- The item has obviously been worn
- The item smells of cologne, perfume, smoke, or any other odors
- Stains, marks, burns, snags, or any other blemishes are visible
- Alterations or modifications of any kind have been made